Delivery
Madanilla works with multiple logistics partners to give customers choice in the way they’d like to have their orders delivered.
Standard Delivery is at a flat rate of $4 in Singapore for any order for HANITRA (3 beans), NIRINA (5 beans), TIANA (10 beans) and MAMY (125g). Orders containing JOBY (250g) will have a flat rate delivery fee of $10.
Registered mail can be picked via one of the logistics partners options in the ordering page.
Wholesale Delivery
Wholesale orders are shipped worldwide directly from Madagascar, packed in standard carton boxes of 25 kg containing 4 aluminium cans where the vanilla bundles are placed into.
Please contact us at [email protected] for any query. Products specs are available on our Wholesale page.
Payment
Payments are made via a secure SSL (Secure Sockets Layer) protocol. Not sure what that IT jargon means? It just means that your personal and credit card information is secure and encrypted so you can confidently shop online. We offer multiple choices to make a payment: Paypal, Bank Transfer or Credit Card via Stripe. For Bank Transfer payment, please notify us of the payment by email at [email protected] with your name and Order #.
Returns & Cancellations
Madanilla commits to shipping the most authentic, finest, natural and fresh products. For hygiene and safety reasons, our policy states that there will be no return or cancellation allowed once the order is confirmed.
Terms of Use
Madanilla’s complete Terms of Use can be found on this page. Click on the link to check out the details.
Privacy Policy
The new General Data Protection Regulation takes effect across Europe on May 25th. We consider the GDPR principles as genuinely good for protecting users privacy and that is why we have decided to apply them to all our customers, regardless of their citizenship. To comply with the new legal requirements we have updated our Privacy Policy.